How Can We Help?

In today's world, schools require fast, secure access to accurate information. RINET offers customized support, targeting the needs of our members. Members should click on the links provided below to contact individuals in their districts or schools who can provide support.

• Network Services - DNS Support, Email and Dial-up, Filtering, Firewall Services, Hosting, Internet Access, Mailing Lists, RICOORD-L, and Video Services.
• Professional Development - Thinkfinity  (RIEPS & SIS are also listed  on this page. 
• Rhode Island Electronic Portfolio System (RIEPS) and Sakai Collaboration and Learning Environment (CLE)
• Student Information System
  • The following categories for each of our services provide general information and answers to commonly asked questions.  Members are encouraged to browse through these materials.
  • Documentation
  • FAQs
  • Resources
  • Training & Events

School or district Technology Directors /Technology Coordinators are a good starting point for general questions.  They can also identify additional appropriate resources.

Targeted Support

Members should click on the links provided below to contact individuals in their districts or schools who can supply support.

Email & Dial-up Accounts - Please contact the Account Manager for the district or school.

School Information System - Please contact the SchoolMAX Main Contact for the district or school.

Videoconferencing - Please contact the local Videoconferencing Contact for the district or school.

Communicate and Collaborate with Colleagues

In addition to the hosted Mailing Lists, individuals may wish to join other lists to communicate and collaborate with colleagues at RIDE, RINET, school districts, and public libraries.  Some of these mailing lists include

FILTER-L

RICOORD-L
SCHOOLMAX
PORTFOLIO

Mailing Lists provide an effective way to stay in touch with colleagues; ask their advice; and share, support, and inspire each other.

Individuals who have questions are encouraged to contact the RINET Help Desk at 295-9200 option 1 or email support@ride.ri.net.

Contacting the RINET Help Desk

Our helpdesk is staffed with subject-matter experts who together have more than 150 combined years of experience in providing educational and technical expertise in public schools. Their knowledge extends far beyond the technology itself to include a deep understanding of the unique challenges facing Rhode Island schools. Local support from experts with a vested interest in members' success is what places RINET above the rest.

The RINET Help Desk is staffed Monday through Friday from 7:00 AM - 4:00 PM and offers evening/weekend support. The RINET staff also electronically monitors the network and data systems 24 hours a day, seven days a week.